The cancellation of the purchase must be notified to us within 14 days after the purchase has been delivered and from the cancellation you must return within 14 days of the shipment. In addition, we provide extra service to all our customers in the case of regrouping to exchange purchased items for another desirable floor model.

The notification must be given per. email at info@bamboo-ecohome-products.eu . In the notice you must clearly indicate to us that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and return.


The condition of the item when you return it.

You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, properties and manner of operation of the product.
In other words – you can try the item in the same way as if you tried it in a physical store.
If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item.
Therefore, in order to receive the full purchase amount, you must do the same as you can in a physical store.

You may try the  item, but do not use it for real use.

We send an email when a customer regrets or advertises. If you have sent an item for regret or a complaint, you will always receive an email when we have received the item. In the email you will receive information about the further process related to the processing of your regret / complaint.
Upon return, no parcels sent on demand are received.
Items returned to us on demand are denied receipt. If an item is returned without information about the buyer, invoice, order confirmation or anything else that can identify the order in question, byg-ecohome.dk cannot be held responsible for contacting the buyer.

Items sent without this information will be disposed of after a period of 30 days and no claims may be subsequently claimed .

If you have any questions that have not been answered, you are always welcome to contact us  by email: info@bamboo-ecohome-products.eu